The Intraneuron memory exam is designed to assess memory function and identify potential issues of impairment. If your ability to perform on the exam is impacted, by anxiety, fatigue, noise, technical problems or anything else send us an email at support@intraneuron.com and we will arrange for you to re-take the exam. Below you will find help with technical problems.

  • Ensure the microphone is properly connected to the device, and try a different USB port or audio jack if available.
  • Check if the microphone is enabled in your device's settings.
  • Update or reinstall the microphone drivers.
  • Try using another microphone to see if the issue is device-specific.

  • Ensure the microphone is not muted in your device's settings or on the microphone itself.
  • Check the input levels and adjust them as needed.
  • Update or reinstall the microphone drivers.
  • Test the microphone on another device to determine if the issue is hardware-related.

  • Check if the speakers are muted or if the volume is turned down in the device settings.
  • Ensure the speakers are properly connected to the device.
  • Update or reinstall the audio drivers.
  • Test the speakers on another device to check for hardware issues.

  • Clean your microphone and speakers. Sometimes dirt will cause distortion
  • Lower the volume to see if the issue persists.
  • Ensure the audio file or video is not corrupted.
  • Update or reinstall the audio drivers.
  • Test the speakers on another device to check for hardware issues.

  • Use the built-in recording tools on your device (e.g., Voice Recorder for Windows or QuickTime Player for macOS) to record a short audio clip and play it back.
  • Test the microphone on an online platform like Zoom, Skype, or Discord.
  • Test the microphone on another device to compare the results.

  • Lower the volume of your speakers or use headphones to minimize feedback.
  • Move the microphone away from the speakers.
  • Use noise-cancelling features or software, if available.
  • Ensure your device's echo cancellation feature is enabled.

  • Use the volume control buttons on your device or in the taskbar (Windows) or menu bar (macOS).
  • Access the Sound settings in the Control Panel (Windows) or System Preferences (macOS) to adjust input and output levels.

  • Adjust the equalizer settings in your audio software.
  • Use an external microphone or speakers for better audio quality.
  • Ensure your device's audio enhancements are enabled.
  • Keep your audio drivers up to date.
  • Make sure your microphone is clean.

  • Position the microphone closer to your mouth and away from noise sources.
  • Use a pop filter or windscreen to reduce unwanted noise.
  • Adjust the input sensitivity or gain settings on your device.
  • Use a directional or noise-cancelling microphone to minimize background noise.
  • Make sure your microphone is clean.